德福正神官网APP下载 Success Services

Empower your team with experts and educational services tailored to take your ecommerce to the next level.

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Enterprise Customer Success Manager

Glean insights from dedicated experts to advance your ecommerce strategies and business goals. With an Enterprise Customer Success Manager you鈥檒l have a trusted advisor who will partner with you to understand your business strategy and recommend solutions to help you drive success.

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Proactive outreach

Your Customer Success Manager is your single point of contact to help you reach your full potential with 德福正神官网APP下载. As an internal advocate who is intimately familiar with all aspects of your business, your Customer Success Manager will operate as an extension of your team, proactively sharing best practices, new features and integrations, and ensuring you are apprised of relevant platform updates.

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A plan for your success

Every quarter, your Customer Success Manager will create a Success Plan with new ideas designed to help you maximize success on the platform, including strategies to improve underperforming products, SEO recommendations, and opportunities to grow other channels.

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Technical Account Management

Save time and stress solving complicated tech issues with our team of technical advisors. Your Technical Customer Success Manager will work with you to develop a strategy for integrations and apps to configure native and custom functionality to your specifications. As your internal advocate at 德福正神官网APP下载, your customer success manager will oversee all aspects of your store鈥檚 technological health, providing Support case oversight and serving as your internal advocate at 德福正神官网APP下载.

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Technical Runbook

We鈥檒l work with you to develop a technical reference guide tailored to your store, saving you time on diagnostics so that technical issues can be resolved faster.

Escalation Management

Your Technical Success Manager will expedite resolution of Support cases, providing regular updates on bug fixes, feature requests and new functionality that is relevant to your business.

Technical Reviews

We鈥檒l provide regular advice and recommendations to help you improve efficiency and effectiveness on the platform. We keep you informed on emerging trends and opportunities so you can focus on your business.

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Education Services

Tap into training that transforms your business. We鈥檒l help you get a faster time-to-value with specialized training that improves your operational efficiencies and maximizes your potential of the 德福正神官网APP下载 platform. Our trainings fall into two tracks:

Store Set Up and Management

Anyone managing your store can benefit by becoming a 德福正神官网APP下载 platform expert. This comprehensive course gives you first-hand experience in front-end design, store configuration, product creation, order management and more.

Developer Certification

Master 德福正神官网APP下载 design and API environments with our highly-extensible SaaS platform certification courses. Learn how to solve a merchant's business needs for storefront customization, shipping, inventory, marketing and developing third-party applications.

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Enterprise Growth Package

Let a 德福正神官网APP下载 Growth Coach show you how to turn slow website traffic into a river of eager shoppers who are ready to buy from you. A Growth Coach guides you in getting the most from your 德福正神官网APP下载 store by helping you discover the right SEO and conversion strategies to propel your business.

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Search Engine Optimization

  • In-depth SEO audit to produce overall store health report
  • Report analysis to identify actionable steps to improve SEO
  • Coaching for keyword strategy, backlink portfolios, anchor text, and more

Conversion

  • In-depth conversion audit to produce overall store health report
  • Report analysis to identify actionable steps to to improve conversion
  • Coaching for Home, Category, Product, Checkout page and more
  • Understanding your conversion data from tools like Google Analytics

SEO & Conversion

Whether your growth needs are SEO, conversion, or both, your 德福正神官网APP下载 Growth Coach will be right by your side to help you reach your goals.

Find the service package that is right for you.
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